Inclusion is a UX and accessibility audit agency.

UX and accessibility audits

Inclusion is what good products prove.

We audit public-facing digital products for usability, accessibility, and compliance readiness. That means keyboard paths, screen reader behavior, forms, content clarity, interaction design, WCAG issues, and the places where your product quietly tells people they are not invited.

What is a UX accessibility audit?

A UX accessibility audit reviews whether people can understand, navigate, complete tasks, and get help across your product. It combines usability review with accessibility testing so teams see the actual experience, not just a pass-fail checklist.

What does an a11y audit cover?

An a11y audit checks accessibility barriers against WCAG-minded expectations, including semantics, focus order, keyboard access, labels, contrast, forms, errors, dynamic content, and assistive technology behavior.

Why pair usability and compliance?

Because a technically patched interface can still be painful, confusing, or exclusionary. Compliance readiness matters, but the goal is better access to real services, real tasks, and real outcomes.

Compliance in the age of AI

AI can write the interface. It cannot own the harm.

Vibe-coded apps, AI-generated components, chatbots, and agentic workflows still land in front of humans. If they block keyboard users, hide errors from screen readers, create inaccessible forms, or ship unlabeled controls, the risk did not disappear. It just shipped faster.

Do AI-generated apps need accessibility audits?

Yes. AI-generated apps can reproduce inaccessible patterns, skip labels, break focus states, and create flows that automated tests miss. Audit the shipped experience, not the promise of the tool that generated it.

Can automated tools prove compliance?

No. Automated checks help find issues quickly, but ADA.gov notes that automated tools cannot test every aspect of accessibility. Manual assessment is still part of responsible accessibility work.

What should teams do before launch?

Test critical tasks manually, verify keyboard and screen reader paths, review content and errors, document known risks, prioritize remediation, and make accessibility part of the release process.

What we audit

Inclusion is access you can inspect.

We look at the places where exclusion actually happens: flows, forms, decisions, components, content, and code that people have to use to get something done.

Keyboard and focus

Tab order, visible focus, trapped focus, skip paths, modals, menus, custom controls, and places where a pointer is silently required.

Screen reader behavior

Semantic structure, accessible names, live regions, status messages, headings, landmarks, tables, and dynamic updates.

Forms and task flows

Labels, instructions, errors, authentication, checkout, application flows, contact paths, and redundant entry problems.

Visual accessibility

Contrast, text sizing, responsive behavior, target size, motion preferences, readability, and states that depend on color alone.

UX friction

Navigation, content clarity, decision points, broken expectations, abandonment risk, and confusing paths through important tasks.

AI and third-party risk

AI-generated UI, embedded widgets, chatbots, overlays, design-system drift, and vendor experiences that still represent your brand.

Who we help

Inclusion is for teams with public responsibilities.

If people depend on your digital product to learn, apply, pay, schedule, request, report, or participate, accessibility is not decorative. It is part of the service.

Universities

Audit admissions, financial aid, course catalogs, student services, event pages, PDFs, and vendor tools that shape access to education.

Local government

Review service pages, public notices, permits, payments, documents, mobile apps, and high-use paths before residents hit a barrier.

Agencies and product teams

Add accessibility depth to design systems, launches, redesigns, audits, and AI-assisted builds without pretending a plugin can carry the work.

How it works

Inclusion is a path from risk to repair.

The work is practical: find the barriers, explain the impact, prioritize what matters, and give your team a remediation path that respects users and constraints.

Map the critical journeys

We identify the paths people rely on most, including high-risk flows for public services, education, conversion, and support.

Test with human judgment

We combine automated checks with manual review of keyboard access, assistive technology behavior, content, interaction design, and UX friction.

Prioritize the fixes

We separate urgent blockers from quality improvements so teams can address access, compliance risk, and usability without boiling the ocean.

Leave a remediation trail

You get clear findings, rationale, severity, suggested fixes, and source-backed context your team can use to repair and prevent regressions.

Questions people ask

Inclusion is answering before the lawsuit, the launch, or the apology.

What is an ADA website compliance audit?

It is a review that helps identify accessibility barriers, assess conformance risk, and build a remediation path. It should not be treated as a legal guarantee or a one-time certificate.

Which WCAG version should teams use?

Many legal obligations reference WCAG 2.1 AA, including the ADA Title II web and mobile rule for state and local governments. W3C recommends WCAG 2.2 for future-facing accessibility efforts.

How does AEO change accessibility content?

Answer-engine optimization rewards clear, crawlable, source-backed explanations. Google says AI features use the same SEO fundamentals: helpful text, indexable pages, internal links, page experience, and structured data that matches visible content.

Can a chatbot be inaccessible?

Absolutely. Chatbots can fail at focus management, labels, status updates, error handling, keyboard support, timeout behavior, and plain-language task completion.

Compliance note: Inclusion helps teams assess accessibility conformance, identify risk, and build remediation plans. We do not promise guaranteed legal compliance.

Source-backed standards

Inclusion is opinionated, not improvised.

Accessibility work should cite the standards and guidance it relies on. These are the source anchors for this one-page version.

  • ADA.gov Title II small entity guide: WCAG 2.1 Level AA is the technical standard for state and local government web content and mobile apps.
  • ADA.gov first steps guide: accessibility evaluation should include more than automated tools because automated tools cannot test every aspect of accessibility.
  • W3C WCAG 2.2: WCAG 2.2 extends WCAG 2.1, and W3C advises using WCAG 2.2 to maximize future applicability.
  • Google Search Central on AI features: AI Overviews and AI Mode use the same foundational SEO practices, including crawlable text and structured data that matches visible page content.

How can we help?

Type of Project